Support & FAQs

This section provides answers to common questions and offers tips for troubleshooting.

Common Questions (FAQs)

Q: Is Cronus Agent free to use? A: Cronus Agent applies a small, transparent trading fee of 0.5% on trades executed through the bot. Standard Cronos network gas fees for transactions also apply and are paid from your bot wallet's CRO balance.

Q: What fees are involved when trading? A: There are two main types of fees: 1. Cronus Agent Trading Fee: A 0.5% fee is applied to the value of your trades facilitated by the bot. 2. Cronos Network Gas Fees: Every transaction on the Cronos blockchain (like buying, selling, approving tokens, placing limit orders) requires a gas fee paid in CRO. This fee goes to the network validators, not to Cronus Agent. The amount can vary based on network congestion and the complexity of the transaction.

Q: Which decentralized exchange does Cronus Agent use? A: Cronus Agent primarily routes its trades through VVS Finance, a prominent decentralized exchange on the Cronos network.

Q: Is my private key safe with Cronus Agent? A: We take security very seriously. Your private key is encrypted using strong security measures and is managed by an isolated component designed to protect it. Please see the "🛡️ Security & How It Works" section for more details on our security architecture. Remember to also keep your PIN secure.

Q: Can I use my existing Cronos wallet with the bot? A: Cronus Agent generates a new, dedicated wallet for you within the bot environment when you first start. You can deposit CRO and other tokens to this bot wallet to trade, and withdraw CRO from it to your other external wallets. You cannot directly connect an existing external wallet (like MetaMask or a hardware wallet) to control the bot's trading functions.

Q: Why did my trade (buy/sell) fail? A: Trades can fail for several reasons: * Insufficient CRO for Gas: You need enough CRO in your bot wallet to cover network transaction fees. * Slippage Too Low: In a fast-moving market, the price might change beyond your set slippage tolerance before the transaction confirms. You can adjust slippage during trade setup. * No Liquidity/Route: The token pair might have insufficient liquidity on VVS Finance, or a trading route couldn't be found. * Token Issues: Some tokens have high taxes, anti-whale mechanisms, or might even be honeypots (scams). The bot's filters (if sniper is used) and GoPlus integration (on price cards) aim to provide some warning, but always do your own research (DYOR). * Network Congestion: The Cronos network might be busy, leading to transaction timeouts or failures.

Q: Why is my Limit/DCA order not executing? A: * Limit Orders: The market price may not have reached your specified target price. Limit orders only fill at your target price or better. * DCA Orders: * The next interval may not have been reached yet. * There might be insufficient CRO (for buys) or token balance (for sells) in your wallet to execute the next interval's trade. The DCA order might be paused in such cases. * General: Market conditions like very low liquidity or extreme volatility can also affect order execution. Check the status of your orders in the respective "Active Orders" menus.

Q: What happens if I stop the bot or my Telegram disconnects? A: Cronus Agent's core order processing (like monitoring active Limit and DCA orders) runs on a server. So, even if your Telegram app is closed or you're offline, your active server-side orders will continue to be monitored and executed if their conditions are met (provided your bot wallet has sufficient funds and approvals).

Q: How do I get the latest price for a token? A: You can simply type the token's symbol, name, or contract address directly into the chat with the bot. The bot will display a Price Card with current market information. Price information is also shown when you initiate a buy or sell process.

Q: Why do I need to "approve" tokens before I can sell them? A: Approving a token is a standard security step in decentralized finance for ERC-20 tokens (the common token type). It gives permission to the bot's smart contract system to transfer that specific token out of your wallet when you confirm a sell. This is typically a one-time action per token for Cronus Agent.

Troubleshooting Tips

• Insufficient CRO for Gas: Always ensure your bot wallet has a sufficient CRO balance to cover network transaction fees. Even small operations require some gas.

• Refresh Bot State: If the bot seems unresponsive or stuck, try sending the /menu or /start command to refresh its main interface.

• Check Error Messages: If an operation fails, the bot usually provides an error message. Read it carefully as it might indicate the cause (e.g., "Insufficient balance," "No VVS liquidity").

• Token Issues: If you're having trouble with a specific token (especially a new or obscure one), check it on a Cronos block explorer (like Cronoscan) or a charting site (like Dexscreener). Look for alerts, high taxes, or low liquidity.

• Active Orders Not Executing:

  • For Limit Orders, ensure the market price has actually crossed your target price.

  • For DCA Orders, check if they are paused due to insufficient funds/tokens or if the end date has been reached. Use the "Active DCA Strategies" menu to check.

• PIN Lockout: If you enter your PIN incorrectly too many times, access will be temporarily locked. Please wait for the specified lockout duration before trying again.

• Restart Telegram: Sometimes, simply restarting your Telegram application can resolve display or connectivity issues with any bot.

How to Get Support

If you encounter issues that you cannot resolve with the FAQs or troubleshooting tips, or if you have other questions, you can reach out through the following channels:

• Official Telegram Channel: t.me/CronusAgent (For announcements and general information)
• Founder&Dev (Telegram): t.me/KaanCRO

When reporting an issue, please provide as much detail as possible to help us assist you effectively:

• Your Telegram username or User ID (if known).

• A clear description of the problem.

• The steps you took that led to the issue.

• Any error messages shown by the bot.

• Screenshots (if helpful and do not display sensitive information).

• Transaction hashes (if the issue is related to a specific on-chain transaction).

• IMPORTANT SECURITY REMINDER: NEVER share your private key or your PIN with anyone, including individuals claiming to be support staff. Cronus Agent support will NEVER ask for your private key or PIN.